The balance sheet of Air India, a loss-making public sector company, has 11 percent of its total expenses towards sale and distribution. However, experts justify the expenditure while comparing it to a private enterprise. “A private company always tries and extracts more out of its sales and distribution initiatives than any government company,” says Jitender Bhargava, former executive director, Air India. “Interestingly, despite high expenses on sale and distribution, the load factor (number of passengers travelled against the number of available seats) of Jet Airways is often lower than Indigo. It should rather have been much higher,” Bhargava adds.