A leading Senior Systems Engineer has pioneered the development of QMO (Quality Management Office) Metrics Dashboards, integrating advanced AI and machine learning automation to transform data-driven decision-making processes at Southwest Airlines. This innovative solution is streamlining operations by providing real-time insights and predictive analytics, driving operational efficiency and enhancing overall performance. Through this cutting-edge initiative, the engineer has established a new standard for utilizing emerging technologies in quality management and airline operations.