"The actual act of saving someone’s life only lasts a few minutes but the follow-up is as crucial and can last from a few days to several months. It depends on the person’s response and family support," says Anand. But an emotional buffer comes in the form of sub-inspector Madhavi Latha. The counsellor, who starts her healing process soon after the person is rescued, lends depth to what could have otherwise remained a basic patrolling initiative. After hearing out the victim, Latha assesses the situation and decides when the family needs to be involved in the rehabilitation process. "Personal interaction with the family is very important. Their cooperation is vital to the success of the programme," she says. If a person is averse to going back home, they are even given shelter in the police station till they feel ready to face their families again. In keeping with the norms, all attempted suicides are registered under Section 130 of the Indian Penal Code. However, Anand claims his team is instructed to shut the case after registering it and ensure there is no further harassment.