One indicator of greater awareness among the masses is the cases being filed in consumer courts. The number has risen over the years and even less well-educated people are now taking recourse to such litigation, which is increasingly seen as a protective mechanism. Since the formation of the National Consumer Dispute Redressal Commission in 1988, 49 lakh cases have been filed in the national, state and district level commissions—and 91 per cent of these have been heard and had their verdicts delivered. Perhaps this also explains the tendency of consumers becoming more alert about preserving warranty cards and similar documents. This is an indication of greater awareness on the part of the people about how manufacturers or service providers can hoodwink customers. The lesson to be learnt is: people no longer allow any agency to take them for a ride.