Tasked with providing relief to consumers harassed by unsolicited calls, the Telecom Regulatory Authority of India (TRAI) has, by its own admission, failed to do so. Is there hope for the future? Neha Bhatt speaks to TRAI chairman J.S. Sarma.
The only safeguard against unsolicited phone calls, the National Do Not Call (NDNC) registry, seems to be a failure.