How To Buy, Recharge FASTag, What Documents Are Required? Here's All You Need To Know

The National Electronic Toll Collection programme, the flagship initiative of the Ministry of Road Transport and Highways, has been implemented on a pan-India basis in order to remove bottlenecks and ensure seamless movement of traffic and collection of user fee as per the notified rates, using passive radio frequency identification technology.   

The ministry has directed to declare all lanes of fee plazas on national highways as 'FASTag lanes' by December 1. The toll plazas on the national highways across the country would be accepting only digital payments through FASTags stickers.

Here Is All You Need To Know About FASTag

1. FASTag can be bought through banks, authorised dealers, FASTag app (available on android and IoS) and Common Services Centres near toll plazas.

The minimum recharge amount for FASTag is Rs100 and maximum Rs1 lakh. Users will get SMS alerts for all their toll transactions at toll plazas. The tag has lifetime validity and is vehicle specific. Two-wheelers, autorickshaws and other small vehicles that do not have to pay toll presently do not require the FASTag.

2. Vehicle owners will need to produce a copy of Vehicle Registration certificate, a passport-size photograph and ID and address proof to acquire a FASTag.

3. An amount of Rs 100 is taken as a charge for cards. Rs 200 is taken as a refundable deposit, while the remaining amount is retained as balance in the card. The government has exempted the Rs 100 charge till November 30.

4. The FASTags come in different prices and colours, depending on the type of vehicle.

5. How to recharge a FASTag?

a) Recharge of bank issued FASTag (i.e. FASTag purchased from a bank)
• Any FASTag issued by bank can be recharged by visiting respective bank web-portal. On submitting user credentials, a wallet associated with FASTag can be recharged via net banking, UPI and debit/credit card.
• FASTag issued by banks can also be recharged via UPI on My FASTag App (available on Android Play Store, iOS version coming soon)
• Customer may also call respective bank’s customer care number for assistance/information on recharge

b) Recharge of NHAI FASTag (i.e. bank neutral FASTag)
• The NHAI FASTag which are linked to NHAI prepaid wallet can be recharged via UPI on My FASTag App through net banking, UPI and debit/credit card.
• Those NHAI FASTag which are linked to a bank account via My FASTag App are automatically topped up once the balance goes down below minimum threshold amount. The amount of auto-top can be chosen by customer by providing standing instruction while linking the tag with bank account.

6) Have forgotten my Tag details. How to retrieve information?

a) For bank issued FASTag (i.e. FASTag purchased from a bank)
A customer may bank’s Toll-free number written on the tag. Customer has to mention his or her user credentials (mobile number against which the tag has been registered, Vehicle Registration Number (VRN) etc.) On successful verification of use credentials, requisite information shall be provided.

Below are the toll-free number of banks:

1 Axis Bank                           1800-419-8585
2 ICICI Bank                          1800-2100-104
3 IDFC Bank                           1800-266-9970
4 State Bank of India               1800-11-0018
5 HDFC Bank                          1800-120-1243
6 Karur Vysya Bank                  1800-102-1916
7 Equitas Small Finance Bank 1800-419-1996
8 Paytm Payments Bank          1800-102-6480
9 Kotak Mahindra Bank            1800-419-6606
10 Syndicate Bank                    1800-425-0585
11 Federal Bank                        1800-266-9520
12 South Indian Bank                1800-425-1809
13 Punjab National Bank           080-67295310
14 Saraswat Bank                      1800-266-9545
15 Fino Payments Bank               1860-266-3466
16 City Union Bank                     1800-2587200
17 Bank of Baroda                     1800-1034568
18 IndusInd Bank                       1860-5005004
19 Yes Bank                               1800-1200
20 Union Bank                               1800-222244
21 Nagpur Nagarik Sahakari Bank 1800-266718
22 Airtel Payments Bank                400