Document management has reached dizzying heights of sophistication with cutthroat competition among players in the market for office automation to deliver to their customers the very best. Bill Gates, the first and the last word in the infotech industry, goes a step further and pronounces: "In the future, computer users will forget about their applications and think about the document instead. We think that the document is the metaphor for the future." But, says Sunam Sarkar, deputy general manager, Convenience Copier Business, Modi Xerox: "Indian offices are yet to exploit the full productivity benefits of devices like photocopiers. The high duties on these products are a barrier to their widespread usage and if the government wants India Inc. to be globally competitive, it has to encourage the usage of all such devices. International photocopiers, along with computers and fax machines, are rated as the top white collar productivity enhancing tools."