The success of any business is directly proportional to the level of engagement with the consumers. Thanks to the era of technological advancement that we live in, these engagement and interactions are mostly through online mode rather than offline. A very significant tool for the purpose is a chatbot, which according to many is the next wave of communication between businesses and consumers. With the breakthrough in the domain of artificial intelligence (AI), the interest in conversational interfaces such as chatbots has skyrocketed.