Chhaya, who works as an Applied Science Manager at Microsoft, leads the development of AI models used in enterprise applications. Her work centers on driving the integration of existing systems of records with intelligent layers of models and agents, enhancing automation in business processes. Chhaya is a thought leader and innovator with a portfolio of published papers and patents in the field of AI and NLP, transforming how businesses leverage Generative AI. "Improving the reliability of advanced AI protocols that integrate with existing databases and tools used by the businesses, will meaningfully ease long-running workloads for knowledge workers in the future," she explains. She is focused on bringing advancements in the field of AI to develop more reliable agents capable of completing goal-based workloads, ultimately helping businesses improve operational efficiency.
The Power of AI Agents in Business
AI agents are intelligent systems consisting of relevant knowledge sources and models, often powered by large language models (LLMs). They can devise detailed plans to accomplish complex tasks, execute those plans, and then analyze their performance to make necessary adjustments for improvement.
AI agents can perform various tasks, from answering questions to performing actions like sending an email. They can also help automate workflows that don't necessarily need human input. Employees can focus on tasks that need originality and strategizing—something AI agents aren't so good at.
Chhaya's work at Microsoft assists in improving the reliability of agents used for performing tasks that are part of larger workflows like loan underwriting. This could have a significant impact, particularly on smaller companies. For example, by orchestrating over the company's existing tools and data effectively, AI agents can free up to 50% of human labor for loan underwriting institutions. This technology allows companies to optimize what truly matters: innovation and growth.
Data-driven insights allow the AI agents to operate accurately, reducing the need for human intervention. As business demands grow, especially with customer-facing issues, AI can help companies utilize employee time more efficiently.
Chhaya's Views on AI-Powered Agents: Computational Efficiency and Predictability
Chhaya has spent many years improving models that solve customer needs and deliver value in enterprise scenarios. She developed an algorithm during the pandemic that filtered through news articles to predict supply chain shortages, the Smart News Ranker. This helped supply chain managers stay ahead of shortages during the tumultuous economy at the time, showcasing how the application of NLP and AI can have a significant real-world impact.
Her Smart News Ranker differs from traditional personal news ranking as its technology identifies new patterns that could potentially cause supply chain disruptions and specifically seeks out publications related to disease outbreaks and supply disruptions.
She co-authored an article with Allie Giddings, a product manager on the Microsoft D365 Insights Apps AI team, that discussed the ability to predict future or immediate threats to supply chains, how the technology works, and why it's crucial for reducing risk for enterprises. The algorithm also determines the possible positive or negative effects that could arise.
Chhaya also developed a Sentiment and Aspect detection model for Microsoft's Customer Insights offering. This model helps comb through thousands of customer reviews to identify key themes for dissatisfaction among customers. With these insights, analysts can focus on devising strategies to address these pain points.
AI agents, with an ability to orchestrate calls to specialized analytics models like the ones discussed above, can help present distilled insights to humans for review. Delegating to task-specific smaller models is computationally efficient, helping drive modularization and increase the predictability of output. Grounding responses from LLMs and creating plans with deterministic steps are among the key challenges that AI practitioners are trying to solve today. Chhaya believes that even with the advances in technology, there is a need for considerable effort in building surrounding systems to get the correct responses from LLMs in enterprise settings having a low margin of error.
The Future of AI Agents and Creative Benefits
As innovators like Chhaya continue to advance AI agent technology, she predicts that agents will be capable of making more advanced decisions and completing complex tasks by integrating with existing enterprise systems.
Chhaya hopes this technology will be made more accessible and easy to use. Businesses from all sectors should be able to leverage it to drive innovation. The need for building ML pipelines and the variations in model accuracy across scenarios make the technology unusable for those who do not have dedicated data science teams of their own.
Creating agents to automate workflows using low-code platforms can alleviate some of these challenges, allowing companies to increase productivity levels and saving hundreds of hours of work per employee. Chhaya and her team worked on creating such workflows using natural language prompts, creating a smooth experience for users. She currently holds several patents related to topic generation and conversational AI, and her work is bringing vast improvements by easily automating high-volume, tedious tasks like tracking sales leads, invoicing, and document gathering.
Many worry about AI's potential to displace jobs. Instead, Chhaya believes that the future of AI is not about replacing humans with machines—it's about empowering knowledge workers like herself with intelligent tools that free up bandwidth to focus on creativity and strategic thinking.
Improving AI Solutions Quality Centered on Ethics
AI agents address bottlenecks, improving employee productivity. In reality, AI is not good at performing complex tasks that humans are simply better at doing. Typically, quality issues arise when AI is used for scenarios that it's not optimized to perform. Chhaya and her teams at Microsoft are working to address this problem by making AI models reliable for specific tasks and using the technology to work on things that humans don't need to.
Chhaya Methani is an advocate for integrating responsible AI principles to ensure that AI systems are developed and deployed ethically, with fairness, transparency, and accountability. This becomes even more important considering the rate at which the technology is advancing. She believes that "in the rapidly evolving field of data science, the only constant is change. Embracing a mindset of lifelong learning is essential for staying relevant and driving innovation."
