IndiGo airlines once again came under scanner after mistakenly flying a Patna-bound passenger to Udaipur on January 30. Following this, the DGCA has ordered a probe into the matter.
A senior DGCA official said that the passenger, identified as Afsar Hussain, booked a ticket for Patna via Indigo flight 6E-214 and reached Delhi airport on January 30 to board the scheduled flight. But he mistakenly boarded Udaipur-bound flight 6E-319 of Indigo.
After landing in Udaipur, the passenger realised that he landed at the wrong destination. On alerting the airlines, he was flown back to Patna the next day.
"We are seeking a report into the matter and appropriate action will be taken against the airline," the DGCA official said.
The DGCA has questioned how the airlines could make this mistake despite the boarding pass being checked twice, at two points.
The airline in a statement released on Friday said, "We are aware of the incident that took place with a passenger in 6E319 Delhi-Udaipur flight."
"We are engaged with the authorities on this matter. We regret the inconvenience caused to the passenger," the airline added.
