Bet365 Singapore | Bet365 Online Casino Sportsbook Review 2023

Is bet365 legal in Singapore?

No, bet365 is not available in Singapore. The company started its operations in 2000 in the UK and has reached several other countries. However, the site is restricted in India and other Asian countries like Singapore. But, one can access this site from offshore or using a VPN. To help you know this site better, we bring you a point-to-point comparison between Bet365 and 12PLAY , one of the top 8 sports betting sites in Singapore that features both the sportsbook and casino games just like Bet365.

Bet365 does not have a legal licence in Singapore. So, the gamblers who access it through VPN may use it to place bets on the sports of their choice. The site is said to be regulated by Gibraltar Gambling Commission and so is a legal enterprise in the countries where online gambling is not rendered illegal.

Moreover, we also found many complaints online regarding bet365 from review sites such as trustpilot.com. Read below for more details. You might want to be careful before deciding to bet with this company.

Summary of Bet365 Singapore Review 2023

This comparison covers all features of these betting sites and helps you make an informed choice while picking up a site for betting on sports and casino games.

If you are a Singapore player looking for Sports Betting Sites to play, bet365 is not an option for you as they restrict players from Singapore.

We recommend Singapore players to try 12PLAY sportsbook instead where they provide 3 different sportsbook, up to 8,000 sports tournaments and flexible betting options:

• CMD368

• iGKBet

• M8Bet

For new players who register now, 12PLAY is now giving out FREE SGD10 Trial for New Sign up.

User Experience at bet365: 1.3 / 5 Stars

Bet365 online casino excels in providing top-notch user experience wherever it is operational in the world. However, the players from Singapore don’t have access to this casino. Players from Singapore can access this site only using VPN.

Upon researching bet365, we found that this sportsbook received many complaints and bad reviews from players online. Especially on trustpilot.com, there are 3000+ reviews where players have rated bet365 1 star only. Most of the reviews mentioned the withdrawal problem they faced at bet365, and how those promotions details with hidden terms where they failed to claim it.

Bet365 offers online betting slips to the punters who can fill it fast and without any help. They can club the bets as they desire to make a combo; the site provides support for the same. Thus, the site offers ample provision to spread the risk over multiple sports bets.

12PLAY also offers all games in Instant Play mode. Players can register for playing games at 12PLAY first. Then, they can browse through the games list or reach the game of their choice by searching it through a search bar and start placing the bets on games by using money from their main betting account.

On the other hand, 12PLAY caters exclusively to the Singaporean market. The casino showcases all games that are popular among the players from Singapore. Right from the colour scheme to the offers for players, 12PLAY does things the way that suits the palate of the Singaporean players. 12PLAY sends alerts on demand about various updates happening in the site to the players. It organises tournaments and offers different membership levels to regular players. On achieving those levels, the players are entitled to the rewards and physical prizes of various types.

12PLAY payout process and customer support is also quite user-friendly and complementing the expectations of SG players. It offers solutions to all queries in the least possible time and also provides blogs to know how to play various games available here.

All terms and conditions at Bet365 are suitable for the players of US, Canada and other countries where this is operational. 12PLAY has kept things quite simple for the players from the Singapore market.

About Bet365: Online Sports Betting Site

Bet365 is a world-renowned sports betting site with services tailored to meet customer expectations globally. This site offers a diversified range of sports betting odds on sports like Football, Baseball, Bowling, Cricket, Horseracing and several others. To add to more betting options, the casino games are also offered. Thus, the gamblers can have a great time betting at this site.

The site has over 80 million customers in about 200 countries. It is regulated and licensed by the Gibraltar Gambling Commission and has an overseas operations base at Colorado, USA. Most of the customers here are sports bettors; the site is popular as one of the leading online sportsbooks of the world and commands a reputed position among the sports bettors.

Bet365: Restricted Players from Singapore

Bet365 has its headquarters at Stoke-on-Trent, England and Gibraltar. It was founded in the year 2000. A vast experience of 23 years has earned it a strong base of customers. However, it is not accessible in some parts of the world such as India, Singapore, and a few other Asian countries.

Bet365 has pledged 1% of the gross income to the causes such as harm reduction and actively works towards fighting the issues like addiction to gambling. It has made a whooping profit of £470 million before tax in the financial year 2020-21.

Bet365 has been mired into some controversies too. It was charged with accepting bets from Chinese gamblers by using different domain names. The Australian Competition & Consumer Commission fined the site for publishing misleading ‘free bets’ offers in the ads. In a few cases, when the bettor won a big amount, the site has refused to pay the winnings too.

Bet365 Game Variety: 2 / 5 Stars

Bet365 is a renowned sports betting platform. It brings to the bettors all popular sports to bet upon. The bettors can select the betting markets of their choice and can also make combination bets by clubbing the bets from sports like Football, Horse Racing, Tennis, Cricket and some virtual sports as well. Bet365 only offers sports betting at the website. If you are looking for a live casino, you might want to check here for a more recommended choice: Best 8 Live Casino Singapore.

The sportsbook offers the most competitive odds and a variety of markets to the bettors. The users can select various sports at a time and bet on the upcoming matches to create combination bets. Horse racing and football are the sports most popular among the bettors here. So, Bet365 is synonymous to sports betting and offers all features needed to make betting on sports easy and fun.

12PLAY, on the other hand, offers a comprehensive selection of casino games that are popular among Singapore locals. It does have a sportsbook and esports section, but the focus is more on casino games like live Baccarat, Blackjack, online slots and so on. The variety of games at 12PLAY is commendable and is rich enough to keep the players engaged in trying games based on different themes and having different rules.

The casino games here are provided by leading providers such as Pragmatic Play, Playtech, Evolution Gaming, Spadegaming, Mega888, 918Kiss etc. Sportsbooks available here are iGKBet, CMD368 and M8Bet. The bettors can visit any of these sportsbooks and start betting on the sports of their choice. These sportsbooks provide the best odds, a variety of sports and events, which can keep the sports bettors busy always.

12PLAY users can enjoy not only casino games, but also the arcade games, 12lottery, and buy 4D online lottery. Thus, the players can have a repertoire of games in their selection to bet upon and have more chance at winning.

Promotion: 3.5 / 5 Stars

Online casinos and sportsbooks roll out various promotion offers. Bet365 and 12PLAY do the same as well.

Bet365 - Bet365 promotions are not accessible by Singapore players. Its bonus terms and conditions are not easy to meet. Players may find the conditions quite complex and challenging.

This sportsbook bonus and promotion offers are designed keeping the players of UK, Canada and other western countries in mind. Players from these countries have to select the location of access to find out the promotional offers available in their part of the world. On selecting the location, the country-specific bonus offer appears on the screen. Players may decide to avail the bonus if it fulfils their requirements.

12PLAY - But, the Singapore players can enjoy 12PLAY Singapore online casino free credit and bonus offers that are tailored to suit their requirements.

• The 12PLAY players from Singapore can find the welcome bonus of 100% up to SGD300 for all games.

• There is a Welcome Combo Pack available where they enjoy the freedom to make any one of three deposits of SGD50, SGD100 and SGD300 to get bonuses of SGD88, SGD188 and SGD588 respectively.

• The Crypto users can enjoy a 10% extra withdrawal bonus when they accept the payment in cryptocurrency.

• The site also offers 12Goal Event where the players can answer a set of four questions asked about any match. They can participate in this event by submitting a deposit of SGD30.

Payment Methods

The ease of payment is a differentiating factor that tells a good online casino apart from the others. Bet365 offers a variety of payment methods, but these payment methods may not be usable in all countries. Players have to check the validity of the payment method before picking it for making transactions.

Bet365 - Like the players from various countries, Singapore players also may be required to perform currency conversion to use the payment methods available at Bet365, which can be a pain for them. Payment methods at Bet365 may prove a bit complex to the SG players owing to all these reasons.

12PLAY - If we take a look at payment methods available at 12PLAY, these payment options are quite popular in Singapore. All the payment methods support local currency that is in use in Singapore. The 12PLAY site uses bank transfer, ATM deposits, SurePay88, TruePay, PayNow QR and cryptocurrency as the payment methods. These methods work quite fast and are easy to avail; the payouts are withdrawn faster using these methods and the deposits, too, appear instantly in the betting account.

Thus, the 12PLAY players get a seamless transaction experience that helps them bet often quickly and get more chances of winning money at the games and sports available here to bet upon. The casino is prompt in processing payouts, and demands minimum documents to process the withdrawals. Players can savour their winnings for real unlike Bet365 Singapore that has a few complaints where it refused to pay the amount won by the bettors.

Customer Support

Customer support service is needed for various purposes. Sometimes, players may need to reach the customer support to find why the deposit is not reflecting or to know about the status of withdrawal request placed. In some cases, players may need to share screenshots with the customer support team through live chat to claim bonuses. So, whether it is onboarding, payment inquiries, or bonus claims, the payers need the customer support team that is active, friendly and eager to help.

Bet365 – At Bet365 Singapore, the SG players may not find region-specific support. It may make it difficult for them to deal with the issues they might face while accessing the casino site. Players of other countries where it is functional can reach the customer service through live chat, email and phone.

12PLAY – At 12PLAY, the SG players may find localised customer support. They can choose the language options from English, Malay and Chinese while interacting with the customer support service. It is helmed by a dedicated team that works intuitively and provides immediate solutions to customers’ common problems. Also, the team escalates the matter on priority when they are not able to provide satisfactory solutions. 12PLAY customer support is also available through live chat, email, Skype, WeChat and Telegram.

Mobile Compatibility

Mobile compatibility is an important factor in tailoring a fine player experience. Players find it quite lucrative to be able to place bets from their mobile phones as it gives them the freedom of time and place to indulge in betting. Some sites have introduced mobile apps also to serve the users who prefer mobile phones for sports betting or to play casino games.

Bet365 – has a sportsbook app compatible with iOS and Android devices. The app does not offer casino games to bet upon, which proves to be a hindrance sometimes to the casino players. Those habitual of using mobile apps for casino games may find the absence of these games in the mobile app a bit pinching. Bet365 sportsbook app offers all features needed for sports betting.

12PLAY – Apart from a mobile-friendly casino site that runs smoothly on the mobile devices, 12Play has an Android app too. This app features both the casino games and sportsbook. The site is also mobile-friendly and offers all games in instant play mode. Players can place bets using money from the betting account and start playing casino games on the app, and scoop winnings anywhere, anytime. The mobile compatibility of this online casino is good and offers an engaging mobile gaming experience to the players.

Bet365 vs. 12PLAY - Which Casino is Better?

To conclude, 12PLAY is a better casino and sportsbook as compared to Bet365 Singapore, especially when you are a Singapore player. 12PLAY offers both the casino games and sports, and organises various events to engage the customers in betting activities. The overall experience of SG players at 12PLAY is likely to be better than what they find at Bet365 Singapore. Main points of comparison between the two sportsbook casino sites can be found in the table above.

Bet365 Singapore: FAQ

1. How to play Bet365 in Singapore?

To play Bet365 in Singapore, the players may need to use VPN or they can indulge in betting through an alternative site like 12PLAY. After the announcement of Remote Gaming Law, many betting companies like Bet365 and others have consolidated their business in Singapore. So, the site is accessible but through VPN only. Also, the players will be playing at their own risk when associating with Bet365 Singapore.

2. Can I deposit using bitcoin at Bet365?

Bet365 does not accept cryptocurrencies like bitcoins. It is yet to accommodate this feature. However, the players at 12PLAY can make deposits in cryptocurrency as the site accepts the payment in Bitcoins. That is why, the payment is processed fast and the players get instant access to funds in the paying account to bet at the games available.

3. Can Bet365 ban you for winning?

Sportsbooks like Bet365 don’t like it when the players are winning too many times. It hits their profitability and may cause them losses. So, if they find that any player is winning a lot and often, Bet365 puts a restriction on the winning bettor account and tries to reduce its liability. So, yes, if you are winning a lot of times, Bet365 can ban you. In some cases, there have been complaints about Bet365 refusing to pay out winnings to bettors.

4. How can I contact Bet365's customer support?

Bet365 customer support is available through phone, and email. However, no region-specific support feature is available at Bet365 for Singapore players. The customers may need to communicate their concern in the English Language.

5. Can I use Bet365 on my mobile device?

Bet365 is available in the form of desktop and mobile apps. Players can download the iOS or Android app on their mobile phones. Also, the site is mobile-optimised. So, if you don’t want to download the app, you can use a mobile browser to access the Bet365 site. However, there is no mention of casino games in the mobile app at App store or PlayStore. The app provides a variety of sports and competitive odds, and it is safe, trustworthy, and does not require much storage space.

Disclaimer: The above is a contributor post, the views expressed are those of the contributor and do not represent the stand and views of Outlook Editorial.