It’s been an unsettling year for India’s IT services industry, a sector that’s among the largest employers in the country. The malaise, as most experts will tell you, is obvious: the shelf life of head count-based IT services was over long ago. Automation and Artificial Intelligence (AI) technologies are actually changing the way businesses work, and the $150-billion IT industry in India, which thrived on cost arbitrage and fast-paced growth rates for so long, is mostly locked into traditional sources of revenue that are fast drying up. Of course, emerging technology brings new opportunities but, for a sector that employs nearly 4 million people, it also presents an immediate concern. Job losses, by most accounts, will be inevitable.