Even within the cabin, women crew members are often at the receiving end of rude passengers and their ire. In December 2022, a video showing a heated exchange between an IndiGo crew member and a passenger went viral on social media. The crew member is heard saying, “I am an employee, I am not your servant” in response to a customer’s rude behaviour. Rallying behind her, the CEO of Jet Airways, Sanjiv Kapoor, said in a post, “Crew members are human too.” While there was no publicly reported information on what happened after this exchange, netizens online hoped that the airline company stands by the crew.