Manish: Welcome back to Tech Insights, the podcast where we delve into the transformative power of technology. Today, we have a true visionary in data and process optimization, Amish Doshi. Amish, welcome to the show!
Amish: Thanks for having me. It's a pleasure to be here.
Manish: I first came across your work, Amish, while researching advancements in process mining. Your article, "AI-Driven Process Discovery and Enhancement: Leveraging Business Process Mining to Extract Insights from Big Data," published in the Journal of Artificial Intelligence Research and Applications, truly resonated with me. It highlighted the incredible potential of using AI to unlock hidden value within business processes. I knew I had to have you on the show to discuss this further. For our listeners who may not be familiar with this field, please tell us about your background and what sparked your interest in it.
Amish: My journey began with a fascination with understanding how things work. Even as a child, I loved taking things apart—not to break them, but to understand the interplay of their components. That curiosity naturally led me to engineering and then to the realization that the most complex systems of all are businesses. I saw how data could be the key to unlocking their hidden potential. I founded Data Minds to help organizations do just that.
Manish: Your work has helped some major companies transform their operations. Can you give us an example of how process mining has made a real-world impact?
Amish: Absolutely. We recently worked with a global logistics company struggling with inefficiencies in its supply chain. Using process mining, we analyzed massive datasets from its various systems, uncovering hidden bottlenecks and deviations from its standard operating procedures. By identifying these pain points, it was able to optimize its shipping routes, reduce delivery times, and significantly decrease operational costs.
Manish: That's impressive! Your research focuses on AI-driven process discovery. Can you explain how AI is changing the game in process mining?
Amish: AI is revolutionizing how we discover, analyze, and optimize processes. Traditionally, process discovery relied on manual analysis and interviews, which could be time-consuming and subjective. Now, AI algorithms can automatically analyze vast amounts of data, identify patterns, and reconstruct processes as they occur. This not only saves time but also provides a more objective and accurate view of how processes are truly functioning.
Manish: In your article, you talk about leveraging big data for process enhancement. How does big data play a role in this?
Amish: Big data provides the raw material for process mining. The more data we have, the more accurately we can reconstruct processes and identify areas for improvement. With the explosion of data generated by businesses today, we have an unprecedented opportunity to gain deep insights into how organizations operate and how to optimize their performance.
Manish: What are some of your biggest challenges when working with such large datasets?
Amish: One of the biggest challenges is data quality. Ensuring data accuracy and consistency is crucial for reliable process mining results. Another challenge is data security and privacy. We must be mindful of protecting sensitive data while leveraging its value for process optimization.
Manish: What advice would you give companies looking to implement process mining in their operations?
Amish: Start by clearly understanding your business objectives. What are you trying to achieve with process mining? Identify the key processes you want to analyze and ensure you have access to the relevant data. Don't be afraid to experiment and iterate. Process mining is a journey of continuous improvement.
Manish: Amish, thank you so much for sharing your insights. It's been truly enlightening.
Amish: My pleasure. Thanks for having me.
